Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receiving the product. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer(us).
Eligible for exchanges and refunds:
On condition that the package(Labels, tags) of the products are intact.
- Sold out products
- Mis-delivered products
- Defective products
- In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)
Ineligible for returns and exchanges:
- Products with customer-induced damages
- Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale
- (Please contact us for 1:1 Email customer service for details)
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.
International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.