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GUIDE

How to join

  Click on the [Join] link. By completing the membership subscription form and agreeing to the privacy policy, you can immediately be eligible to receive membership benefits.

Also, members will not be required to re-enter their shipping or billing addresses every time they place an order and will be eligible to participate in group purchases, auctions and other events.

How to order

  Order is processed as below :

 

*Single item order
Step 1: Search for products, select options and click on the “Buy now” button.
Step 2: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method.
Step 3: Proceed with payment and complete the order procedure.

 

 *Multiple item order
Step 1: Search for products, select options and click on the “Add to cart” button.
Step 2: Proceed with shopping and add other products to your shopping cart.
Step 3: Make sure you have selected right options, enter your billing and shipping addresses and select a payment method. (Members are not required to re-enter their shipping information)
Step 4: Proceed with payment and complete the order procedure.
*Please provide precise order information and shipping address for faster and precise shipping.

 

 In case of placing non-member orders, please note of your order number and confirmation number(when paying by credit card). For members, this information will be recorded into your account automatically.

 

Track order
Sign into the shopping mall website and click on “Track order” link in order to view your order history.|
*Click on the order number for detailed order information and shipping status.

 

Shopping cart
Sign into the shopping mall website and click on “Cart” link in order to view list of items added to your shopping cart

Payment Info

We accept the following forms of payment:

•Credit Card

  •Visa

  •MasterCard

  •American Express

  •Discover

•PayPal


Shipping

  • Shipping method : EMS
    Covered destinations : Worldwide

    Estimated Shipping time : 7~10 business days (in the case the products are in-stock)
    Shipping cost :

    Free shipping for all purchases over $200

    $10 for purchases $100 - $200

    $20 for purchases uner $100


    Above shipping fees apply to the following countries:

    ALBANIA

    ESTONIA

    MALAYSIA

    SPAIN

    ARMENIA

    FINLAND

    MALDIVES

    SRI LANKA

    AUSTRALIA

    FRANCE

    MONGOLIA

    SWEDEN

    AUSTRIA

    GERMANY

    MYANMAR

    SWITZERLAND

    AZERBAIJAN

    GREECE

    NEPAL

    TAIWAN

    BAHRAIN

    HONG KONG

    NETHERLANDS

    THAILAND

    BANGLADESH

    HUNGARY

    NEW ZEALAND

    TURKEY

    BELARUS

    INDIA

    NORWAY

    U.S.A

    BELGIUM

    INDONESIA

    OMAN

    UKRAINE

    BHUTAN

    IRAN

    PAKISTAN

    UNITED ARAB EMIRATES

    Bosnia and Herzegovina

    IRELAND

    PHILIPPINES

    UNITED KINGDOM

    BRUNEI DARUSSALAM

    ISRAEL

    POLAND

    UZBEKISTAN

    BULGARIA

    JAPAN

    PORTUGAL

    VIETNAM

    CAMBODIA

    JORDAN

    QATAR

     

    CANADA

    KAZAKHSTAN

    ROMANIA

     

    CHINA

    LAO PEOPLE'S DEM REP

    RUSSIAN FEDERATION

     

    CROATIA

    LATVIA

    SAUDI ARABIA

     

    CYPRUS

    LUXEMBOURG

    SINGAPORE

     

    CZECH REP

    MACAO

    SLOVAKIA

     

    DENMARK

    MACEDONIA

    SLOVENIA


    * Shipping bound for other destinations: EMS rates are automatically calculated and charged.

    ** All costs in United States Dollars


    EMS shipment status information may be available 2~3 business days after shipping off from Korea.


    Important : Products are shipped after the payment is made. Please note that shipping may take longer depending on the products in the order.

Returns/Exchanges

  Please make sure you have selected right options(e.g. size, color and quantity) prior to completing the order.
Once the order is completed, it is assumed that the customer agreed on our exchange/refund policy.
Exchanges and refunds are accepted only if the exchange/refund request is made within 3 days from the date of receipt. The shipping costs occurring from product defects or mis-delivery are the responsibility of the retailer(us).

 

Eligible for exchanges and refunds:
On condition that the package(Labels, tags) of the products are intact.
-       Sold out products
-       Mis-delivered products
-       Defective products
-       In case of returns or exchanges due to change of mind, according shipping costs are the responsibility of the customer. (size, color or other option change included)


Ineligible for returns and exchanges:
-       Products with customer-induced damages
-       Products whose value is decreased significantly due to elapsed time or other reasons and are not in condition for re-sale
-       (Please contact us for 1:1 Email customer service for details)

 

Exchange/refund procedure
For exchanges/refund, the customer is required to post an exchange/refund request on the “Q&A” board within 3 days from the date of receipt. The request is to include the reason for exchanges/refunds and the order number.
In case of exchange/refund request due to product defects or mis-delivery, detailed photos of the products are also required. Exchanges/refunds will be made shortly upon careful examination and confirmation on the reported defects.

Refunds

 International shipments may be subject to import taxes, duties and customs fees, which are levied once your package reaches the country of destination, and are the responsibility of the recipient. In case that the customer refuses to receive the parcel, the products are to be returned to Korea and will not be shipped again. According costs(shipping, customs and etc) are the responsibility of the customer and will be deducted from the refund.

Other

  Store credits from orders will be available within 20 days from the date of receipt. For these 20 days the store credits are classified as Pending. Pending store credits are credits from incomplete orders in case there are cancellations or returns.
Valid store credits(total credits - used credits - pending credits) are eligible for immediate use.

Condition of applying credits
The customer may pay by store credit when the store credit balance within the account is $5 or more.

Condition of invalid credit
Store credits that occurred from cancelled or returned orders will become invalid. In the case the account is closed, store credits within the account will be invalid. Store credits will also become invalid in the case that no credits were credited for more than three years.

 


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